Refund & Cancellation Policy

Last Updated: May 17, 2025

At AapaniSHOPPY, we strive to ensure customer satisfaction. This policy outlines the terms for refunds, returns, and cancellations across our services.

1. Order Cancellation

1.1 Cancellation by Customer

  • Orders can be cancelled before the vendor ships the product.
  • Once the order is marked as "Shipped", cancellation is not possible.
  • For prepaid orders, full refund will be processed within 5–7 business days to the original payment method.
  • COD orders can be cancelled without any charges before shipping.

1.2 Cancellation by Vendor/AapaniSHOPPY

  • Orders may be cancelled if the product is out of stock.
  • Orders may be cancelled if pricing errors are detected.
  • Orders may be cancelled if fraudulent activity is suspected.
  • In all such cases, full refund will be processed automatically.

2. Returns

2.1 Return Eligibility

  • Products can be returned within 7 days of delivery.
  • Product must be unused, in original packaging, with all tags intact.
  • Return request must be raised through the app or by contacting support.

2.2 Non-Returnable Items

  • Perishable goods (food items, flowers)
  • Intimate/personal care products
  • Customized or personalized products
  • Digital products and vouchers
  • Products with broken seals (health & hygiene items)

2.3 Return Process

  1. Raise a return request from "My Orders" in the app.
  2. Select the reason for return and upload photos (if damaged).
  3. Our team will review and approve/reject within 24–48 hours.
  4. Once approved, schedule a pickup or drop at the nearest collection point.
  5. Refund will be processed after quality check within 5–7 business days.

3. Refund Policy

3.1 Refund Methods

Payment Method Refund To Timeline
UPI / Debit Card / Credit Card Original payment method 5–7 business days
Net Banking Bank account 5–10 business days
AapaniSHOPPY Wallet Wallet balance Instant (within 24 hours)
Cash on Delivery Wallet or bank (user's choice) 3–5 business days

3.2 Partial Refunds

  • If only some items in a multi-item order are returned, refund will be for those specific items only.
  • Shipping charges are non-refundable unless the return is due to our error (wrong/damaged product).

4. Recharge & Bill Payment Refunds

  • Successful recharge: Non-refundable. Please verify the number before recharging.
  • Failed recharge (money debited): Auto-refund to wallet within 24 hours. If not received, contact support.
  • Duplicate recharge: Raise a complaint within 24 hours. Refund subject to operator confirmation.
  • Bill payment failures: Refund processed within 5–7 business days.

5. Money Transfer Refunds

  • Failed transfer: Amount refunded to wallet within 24–48 hours.
  • Wrong beneficiary: AapaniSHOPPY is NOT liable for transfers to incorrect account details provided by the user.
  • Pending transfers: If a transfer is pending for more than 48 hours, contact support for resolution.

6. Wallet Refunds

  • Wallet balance is non-refundable to bank account (except during account closure).
  • Promotional/cashback credits cannot be refunded or transferred.
  • Upon account deletion, remaining wallet balance (excluding promotional credits) will be refunded to the registered bank account within 15 business days.

7. Damaged or Wrong Products

  • If you receive a damaged or wrong product, raise a complaint within 48 hours of delivery.
  • Upload clear photos of the product and packaging.
  • We will arrange a free pickup and process a full refund or replacement.
  • Replacement is subject to stock availability.

8. How to Request a Refund

  • In-App: Go to My Orders → Select Order → Request Return/Refund
  • Phone: Call +91 8460214290 (Mon–Sat, 10 AM – 7 PM)
  • Email: support@apanishoppy.com with order ID and details

9. Contact Us

For any refund-related queries:

  • Address: Block A, 606 Prahladnagar Trade Centre, B/H Titanium City Centre, Vejalpur, Ahmedabad, Gujarat — 380051
  • Phone: +91 8460214290
  • Email: support@apanishoppy.com